Returns
We understand that circumstances can change and that a product may not always be exactly what you expected.
Eligible products may be returned within the applicable return period, subject to the requirements outlined in this policy.
Items should generally be returned unused, in their original condition, and with original packaging and accessories where applicable.
Return Conditions
A return may be accepted when:
- The request is submitted within the applicable return timeframe.
- The item remains in suitable condition for return.
- Original packaging is included where required.
- The product has not been damaged through misuse.
- The item is not designated as final sale or otherwise excluded.
How Returns Are Reviewed
Once a return request is received, the applicable return instructions will be provided.
Returned merchandise may be inspected before a refund or replacement is approved.
If the returned item does not satisfy the applicable requirements, the return may be declined or adjusted where permitted.
Damaged or Defective Items
If an item arrives damaged or has a qualifying defect, please contact us promptly.
Please keep the product, packaging, and relevant accessories until the issue has been reviewed.
Photos or additional information may be requested to help determine what happened.
Incorrect Items
If the product delivered does not match the item ordered, please notify us as soon as possible.
After reviewing the order and shipment information, an appropriate resolution may be provided.
Refunds
Once an eligible return has been approved, the refund will generally be sent to the original payment method.
The time required for the funds to appear may vary depending on the payment processor or financial institution.
Shipping Charges
Unless otherwise required, original shipping charges may not be included in a refund.
Customers may also be responsible for return shipping costs when returning an item because they changed their mind or no longer need it.
Exchanges
An exchange may be available for qualifying products when the requested replacement is in stock.
If the replacement is unavailable, another appropriate resolution may be offered.
Non-Returnable Products
Certain products may be excluded from the return process because of their nature, customization, hygiene considerations, final-sale status, or applicable law.
Policy Revisions
This Return & Refund Policy may be updated periodically. The latest version published on this page will apply according to its effective date.